Service Manager

A globally recognized leader in intralogistics and material handling solutions is currently seeking a proven Service Manager to join its Saudi organisation.

The Company:

With an enviable reputation for design innovation, technical excellence and a strong commitment to sustainability, our client designs and delivers advanced systems for warehousing, automation and intralogistics solutions for some of the world’s most dynamic supply chains across multiple industries. 

The Position:

The successful candidate will lead and grow the company’s service business, focus on service sales and profitability, identify talent and continuously coach, mentor, and develop the team.  Key responsibilities will be to:

• Manager and drive overall profitability of the service business in Saudi Arabia
• Achieve monthly and annual sales and EBT targets through effective service sales strategies.
• Take proactive ownership of all customer service enquiries and orders.
• Use technical expertise and interpersonal skills to lead and motivate the service team.
• Supervise, coach, train, and motivate the team for strong performance.
• Maintain active, consistent communication with customers to strengthen relationships.
• Oversee all customer-related activities across business units and service lines.
• Ensure accurate and up-to-date data entry in global tools (e.g., Salesforce, SaX, PPV, GPR).
• Act as the single point of contact for escalation management between the organization and customers.
• Support the development of technical competencies within the service team and drive high utilization rates.

Requirements:

• Diploma or Degree in Engineering
• At least 5 years in a managerial role.
• Strong motivation and customer-focus
• Customer service skillset to handle feedback and resolve customer needs effectively.
• Excellent leadership, communication and interpersonal skills to effectively engage with stakeholders at all levels.
• A solid understanding of key KPIs in a service environment.